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IT Support Specialist in Houston, TX at NorthStar Memorial Group

Date Posted: 7/25/2018

Job Snapshot

Job Description

At NorthStar Memorial Group, we choose collaboration over bureaucracy.  Here, everyone has a chance to lead.  We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities.  Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

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We are seeking a Bilingual IT Support Specialist to support existing IT systems in our home office and provide tier 2 support for multiple remote locations.  The bilingual specialist will work closely with IT, external departments, and remote locations to ensure computer systems are functioning correctly.

Responsibilities
  • Bilingual in Spanish/English highly preferred
  • Serve as Subject Matter Expert for desktop applications.
  • Manage new computer rollouts.
  • Support existing computer systems and peripherals.
  • Manage hardware and software inventory.
  • Receive, triage, repair and, as necessary, route end user support calls.
  • Provide tier 1 and 2 support for issues, including executive support.
  • Develop processes and documentation for the helpdesk.
  • Manage MFP inventory.
  • Design and support AV system rollouts at locations.
  • Manage infrastructure cabling.
  • Phone system support – phone installation, voicemail setup.
  • On-call support rotation
Requirements and Qualifications

Essential Knowledge, Skills, Abilities, and Background

  • Strong experience with Microsoft computer operating systems.
  • Strong experience with end user phone system support.
  • Some experience with Windows Server operating systems and Active Directory.
  • Strong interpersonal and communication skills.
  • Demonstrated experience in troubleshooting and maintaining computer systems and network infrastructure related issues.
  • Experience supporting multiple locations.
  • Knowledge of basic network connectivity with the desktop and local area networks.
  • ITIL experience preferred

Education / Experience 

  • 2+ years of progressive experience in computer administration and troubleshooting.
  • Certification – A+, Network+, or MTA