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Customer Service Associate in Mount Juliet, TN at NorthStar Memorial Group

Date Posted: 8/5/2018

Job Snapshot

Job Description

Smart Cremation is seeking a Customer Service Associate in Mt. Juliet, TN. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. 

Responsibilities
  • Operates a telephone system handling a large call volume 
  • Assists customers with general information, requests, and concerns
  • Promptly answers all incoming calls and strives for minimal hold times
  • Identifies and properly navigates incoming phone calls to the correct department or person
  • Recognizes need for escalation and involving appropriate parties 
  • Takes detailed and accurate messages and delivers to appropriate party in a timely manner 
  • Proficient in handling multiple calls and requests while simultaneously working 
  • Behaves professional as well as sympathetic to the unique perspective of our clientele 
  • Demonstrates a caring attitude while calmly speaking with caller
  • De-escalates calls from upset or irate customers to resolve problems 
  • Utilizes standard company specific software to meet location business requirements
  • Completes assigned tasks in a competent and timely manner 
  • Prepare letters, reports and official records 
  • Completes office duties such as filing, phone duty, and use online reference materials
  • Successfully works in a team environment as well as work independently
Requirements and Qualifications
  • 1+ years of experience in a call center environment
  • High School Diploma or equivalent
  • Excellent communication and customer service skills 
  • Basic computer knowledge (Windows, MS Word, MS Excel, internet)