Call Center Service Agent - NOT REMOTE!

Call Center Service Agent- NOT REMOTE!

Our Mission:  Care. Comfort. Plan. 

Are you ready for a job that offers purpose, competitive pay, and room to grow? Are you a proven top leader with a passion for excellence?

We are seeking a Call Center Service Agent for Chapel of the Chimes Hayward. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. 

Why work at Chapel of the Chimes?

• We are the largest provider in the East Bay and still growing
• We serve a diverse community with strong connections to the location 
• Incredible facility, with many unique offerings and more being developed
• Great staff, with 2 other NorthStar locations within 45 minutes

• Answer incoming calls and route to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills 
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Pay Rate:$20/hr.

To be considered for this opportunity, click the Apply Now link on this page, or confidentially email your resume to 

. Please include the title of this job along with the location name for which you are applying in your email.

Chapel of the Chimes Hayward is part of the NorthStar Memorial Group family of properties. Voted one of 2023’s Top Workplaces, NorthStar Memorial Group is a privately held company that offers extensive opportunities for growth with a broad network of support while keeping the intimacy and personal impact you have at an independently owned property. We believe in providing work / life balance in a caring, diverse, professional environment. You can learn more about Our Mission: Care. Comfort. Plan. and culture here 

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.