Collections Specialist - (English/Spanish) in Houston, TX at NorthStar Memorial Group

Date Posted: 9/30/2020

Job Snapshot

Job Description


We are seeking a Collections Specialist for our Home Office in Houston, TX, near the Galleria. Our Collection’s department is a combination of customer service, quality control, and accounting. The collections aspect will be soft collections, as our agents will be acting as first party contacts. Your role will encompass reaching out to our clients via phone to resolve any overdue balances, negotiating balances, and providing billing suggestions.

Caring for our clientele isn’t just our motto but our prime focus.  We are seeking someone with exceptional communication skills, outstanding customer service skills, and possesses a strong desire to learn. While our clientele is our focus, our employees are our family.  As a member of the NSMG family, you will rewarded with a competitive compensation & benefits package, including a hourly rate with monthly and quarterly bonuses that can double your annual salary. We also offer 401k, medical, and dental benefit packages.  We also take pride in promoting from within; therefore continuous training is provided to ensure your ready to advance when the opportunity is available.

Responsibilities
  • Contact and pursue clients with past due balance and negotiate payment arrangements 
  • Partner with locations to address and resolve billing/collections discrepancies
  • Comply with and maintain Daily Outbound Call/Customer Contact standards
  • Intermediate knowledge of Excel, Word, and Microsoft Teams
  • Maintain detailed customer information on delinquent accounts including contact information.
  • Research and resolve customer disputes
  • Negotiate payoff deadlines or payment plans
  • Comply with all company operating policies, procedures, executed Plans, and Programs
  • Send collection letters to clients in accordance with company 
  • Skip trace 
Requirements and Qualifications
  • Excellent investigative and research skills
  • Attention to detail
  • Professional communication skills
  • Team player
  • Soft skills
  • Passion for customer service
  • 1+ years of collections experience preferred
  • Bilingual fluency in English and Spanish is preferred
  • Experience within a call center environment preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.