Bilingual Customer Service Associate in Houston, TX at NorthStar Memorial Group

Date Posted: 8/10/2020

Job Snapshot

Job Description

NorthStar Memorial Group is seeking a Customer Service Associate for our Home Office in the Galleria area of Houston. This position is responsible for receiving and resolving customer questions and complaints. The successful candidate will have 2+ years of customer service experience in a call center environment, strong computer and organizational skills, and a passion for helping people.

Responsibilities
  • Assists customers with making payments, quoting pay off amounts, resolving billing issues and processing customer refunds
  • Maintains customer relationship by responding to inquiries and documenting actions
  • Explains contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question
  • Ensures that appropriate changes were made to resolve customers' problems
  • Keeps records of customer interactions, recording details of inquiries, complaints, and comments
  • Responds promptly to all written inquiries and notifies customer if there will be a delay in obtaining a final resolution to the problem
Requirements and Qualifications
  • 2+ years of customer service experience in a call center environment
  • Bilingual English/Spanish preferred but not required
  • Strong problem-solving and organizational skills
  • Proficient in MS Excel, Word, and Outlook
  • Professional communication skills and passion for helping people
  • Ability to work independently and manage competing demands
  • Flexibility to work between the hours of 7am - 7pm