Bilingual Collections Specialist in Houston, TX at NorthStar Memorial Group

Date Posted: 1/6/2020

Job Snapshot

Job Description

Give yourself a raise in 2020.

We are seeking a Collections Specialist for our Home Office in Houston, TX, near the Galleria.  As a Collections Specialist at NorthStar, your focus will be on customer collections and resolving account issues. 

Limited Collections experience?  That’s okay.  We’re more focused on hiring great communicators with a passion for Customer Service and a drive for personal success.  It’s not only about your resume, it’s about your potential.

We’re proud to offer our collections professionals a competitive compensation & benefits packages, great bonuses & incentives, career advancement opportunities, and all the training you’ll need to get you there.

Responsibilities
  • Contact and pursue clients with past due balance and negotiate payment arrangements in accordance with FDCPA guidelines
  • Partner with locations to address and resolve billing/collections discrepancies
  • Comply with and maintain Daily Outbound Call/Customer Contact standards
  • Maintain detailed customer information on delinquent accounts including contact information.
  • Research and resolve customer disputes
  • Comply with all company operating policies, procedures, executed Plans, and Programs
  • Send collection letters to clients in accordance with company & FDCPA guidelines
  • Generate aging A/R reports for self to follow-up on activity
  • Skip trace 
Requirements and Qualifications
  • Excellent investigative and research skills and attention to detail
  • Professional communication skills and team player
  • Passion for customer service
  • 1+ years of collections experience preferred
  • Bilingual fluency in English and Spanish preferred
  • Experience within a call center environment preferred